Our services We keep moving for you

Our service, support and maintenance services are designed to resolve problems with MOON products as quickly as possible so that the charging stations can be restored to proper operation. In general, it is important that charging stations are maintained and checked regularly to ensure safe operation. MOON POWER Support will be happy to help you with questions about the use and operation of our products and, of course, in the event of malfunctions. Our team will do its best to help you quickly.

Remote repair is the fastest and most effective way to solve problems on MOON products. This is possible if the product is registered in the MOON backend and MOON Support can access it. In this way, the condition of the product can be diagnosed and the necessary steps can be taken.

If a malfunction cannot be repaired remotely, MOON POWER offers either on-site repair by its own service technician or by a service technician commissioned by the manufacturer. Usually the malfunction will be repaired within four working days, but in some cases it may take longer if special spare parts are required.

If you need our assistance, please contact MOON POWER Support in writing and provide us with the following information:

Type and model of the product
Serial number of the product
Description of the defect (if possible with additional visual documentation such as photos or videos)
Your contact information (name, email address, and phone number)
Location of the product

Once we have received all this information, we will start the service process.

MOON offers you a thermal drone inspection of commissioned photovoltaic systems. A drone inspection shortly after commissioning serves to ensure the quality of your plant.

More about the MOONSpection.

Novelty

Effective immediately, MOON POWER offers a 3-year warranty on many charging products in the AC ("alternating current/slow charging") and DC ("direct current/fast charging") ranges. All chargers are designed for private and public locations, respectively, with a rugged housing and high-quality finish for each application. The extended warranty also applies for most bestsellers and is a real competitive advantage in the market.